As of 2024, roughly 95 percent of all U.S. adults have at least some access to the internet. This may take the form of a laptop, a home computer, or even a mobile device.
Landlords in Lynchburg, Virginia can take advantage of this widespread internet access through the use of online tenant services. By providing an online tenant portal, a landlord can allow their renters access to all kinds of information and services. It also helps the landlord keep track of things like rent collection and messages.
Here are some of the many benefits of real estate technology like an online tenant portal.
Streamlined Communication
One of the primary advantages of this software is the ease of communication between the landlord, their tenants, and property managers.
Traditional forms of communication aren't always reliable. Phone calls may not get answered, and recipients don't always respond to voicemail as quickly as the caller may like. Emails can get lost amongst all the spam emails people receive daily.
Tenants can submit maintenance requests, and landlords can track if they were completed. Property managers can respond promptly to any messages and keep a record of all interactions.
Enhanced Property Management
As a property owner, it can prove difficult to manage all the various investments you own. Modern real estate technology provides a comprehensive suite of tools for property owners and managers to work in tandem.
Automate rent recollection, track lease expirations, and schedule routine maintenance. Keep records of your property inspections online for future reference.
Increased Tenant Satisfaction
Online tenant services make the overall living experience much easier and less stressful for tenants.
For example, a tenant may call in for maintenance because there's an issue with their heating. With the use of an online portal, they can check what date the repairman is supposed to come by and potentially what time.
Furthermore, there's no need to worry about checks getting lost in the mail when you can pay online. You'll even get an automated receipt after making a payment.
Any landlord that wants to attract high-quality tenants should consider investing in a portal.
A Variety of Tenant Portal Features
With an online tenant portal, you can expect a wide variety of features that both tenants and landlords can utilize.
The portal documents every interaction, including rent and maintenance fees. These are essential for tax purposes and accountability.
Maintenance request status is available for landlords who want to make sure their properties are well taken care of. Meanwhile, tenants can automate rent payments so they never pay late or miss a payment.
Invest in Your New Tenant Portal
While some landlords may consider a tenant portal to be a waste of time, the benefits far outweigh the costs. It helps with your finances and accountability. In turn, the software makes it easier for your tenants to track things like their rent and maintenance requests.
PMI Lynchburg provides property management services for Lynchburg and its surrounding communities. We're part of an almost 20-year-old franchise that specializes in the property management industry. Reach out today to learn more and schedule a consultation!
